CRM Analyst

The Company

Found is the exclusive in-house operator of market leading UK developer FEC… so you just know it’s gotta’ be good right?

And we are on a mission… to be the no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime.

Still with us? Great. Let’s get into it.

We’re actually pretty special… totally unique to the market, we are the only operator across residential and commercial markets, encompassing block, property, asset, lettings, green space and estates management. We are into every inch of it.

We are obsessed with experience led living, and we view every touch point with our customers as an experience to maximise and as an opportunity to add value. From greeting our residential customers at the door at the end of every day, to supporting our commercial clients in their own growth, to onboarding and viewing - we sweat the small stuff, ensuring our buildings, homes, neighbourhoods and green spaces come to life.

Why? Above all else, for experience.

The Role:

Reporting to the Managing Director of Found and supporting the Sales and Marketing function within FEC, the CRM Analyst will play a key role in streamlining and enhancing our sales, leasing and operations. Working closely with the Found team and Sales and Marketing, the successful candidate will be a pro at ensuring alignment with company objectives and help drive operational efficiency.

Responsibilities will include leading improvements to the sales process, managing and optimising the HubSpot CRM system, and leveraging data analytics to boost performance and uncover key customer insights. You'll keep a close eye on the pipeline, champion collaboration across teams, and support sustainable growth along the way.

You'll also get stuck into a variety of systems across the business, including Qube (MRI), Dwellant and others.

CRM Analyst – Key Responsibilities:

• Maintain accurate and high-quality data across CRM platforms to enable effective forecasting and informed business decisions.
• Ensure CRM data management practices align with regulatory and legislative standards (including GDPR).
• Generate reports and dashboards to support leasing, sales, marketing, customer service, and operational teams with visibility of sales and revenue performance.
• Analyse customer data to identify trends, behaviours, and opportunities that support strategic decision making.
• Identify workflow inefficiencies and implement process improvements to enhance productivity.
• Develop and maintain system reports and configurations in line with business requirements.
• Contribute to continuous improvement projects, exploring ways to optimise or automate processes across CRM systems.
• Support cross-functional teams with the rollout of new system functionality, ensuring clear requirements and best-practice usage.
• Assess and implement opportunities for system integration to streamline operations and improve data flow.
• Provide training, guidance, and documentation on system usage to ensure teams operate confidently and efficiently.
• Collaborate with external system development teams (including HubSpot, Qube, and Dwellant) to resolve issues and enhance system capabilities.

Personal Specifications:

These are the traits we want to see in you:

• Demonstrable experience of CRM system maintenance and CRM workflow configuration (e.g. HubSpot, Salesforce)
• Experience in building out detailed reports and dashboards, utilising BI tools and/or advanced Excel skills.
• Experience in automating workflow processes.
• High attention to detail
• Strong analytical skills
• Knowledge of the property leasing and sales pipeline, processes and forecasting.
• Strong communication and stakeholder management skills.

Benefits:

• Competitive salary
• Discretionary annual bonus
• 24 days annual leave + bank holidays
• Company Pension Scheme
• Life Assurance
• Voluntary benefits including gym membership discounts and cycle to work

Equal Opportunities:

It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.