Facilities Manager

The Company

Found is the exclusive in-house operator of market leading UK developer FEC… so you just know it’s gotta’ be good right?

And we are on a mission… to be the no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime. If you aren’t up for that, no problem, but now is the time to stop reading.

Still with us? Great. Let’s get into it. 

We’re actually pretty special… totally unique to the market, we are the only operator across residential and commercial markets, encompassing block, property, asset, lettings, green space and estates management. We are into every inch of it. 

We are obsessed with experience led living, and we view every touch point with our customers as an experience to maximise and as an opportunity to add value. From greeting our residential customers at the door at the end of every day, to supporting our commercial clients in their own growth, to onboarding and viewing - we sweat the small stuff, ensuring our buildings, homes, neighbourhoods and green spaces come to life.

Found isn't here to be another ‘me too’ operator. We are here to collaborate, innovate, pioneer, unite and progress. To drive the market forward and set new benchmarks in the UK property market. When they ‘zig’ we… say “That’s silly, what are you zigging for?”. We keep it real, by being good to do business with, and providing a great service. Simple really. 

Why? Above all else, for experience. 

The Role

First things first, pen pushers and clock watchers need not apply. We are looking for someone who embodies our brand values, wants to get stuck in, and help make the magic happen.

We're looking for a standout individual who has a true passion for delivering exceptional customer service and understands the intricacies of managing a large building and estate. The perfect candidate thrives under pressure, demonstrates a passion for community, team management and consistently meets deadlines.

Excited? You should be.

So what's the gig?

The remit of the Facilities Manager will include the following, but as a business we are about mucking in, pushing forward and making great things happen, although this list of responsibilities should give you a great idea of the opportunity.

Health and Safety Compliance

• Keeping up to date with legal requirements and best practices, with a particular focus on high-rise building standards.
• Overseeing daily H&S operations to ensure all on-site activities align with the required standards.
• Ensuring compliance with both internal H&S policies and external regulations.
• Conducting monthly audits to evaluate compliance, safety, and operational effectiveness.
• Organising and delivering H&S training sessions and toolbox talks for relevant teams

Contractor Management

• Responsible for the procurement and management of new and existing contractors
• Reviewing and approving contractor Risk Assessments and Method Statements (RAMS).
• Ensuring contractor work is conducted safely, documented thoroughly, and complies with internal policies and safety standards.

Planned Preventative Maintenance (PPM) Compliance

• Overseeing asset management to ensure the property’s long-term functionality and safety.
• Monitoring and reporting on PPM schedules to support proactive building maintenance.
• Conducting regular compliance checks and preparing detailed reports for management.
• Using compliance systems to maintain organised records, ensuring documentation accuracy and accessibility.
• Managing building defects and supporting aftercare processes to ensure timely and effective resolution.

Documentation & Standard Operating Procedures (SOPs)

• Developing, implementing, and maintaining SOPs to promote consistency in standards and practices.
• Ensuring documentation is accessible and regularly updated in line with policy or regulatory changes.
• Regularly reviewing and updating management processes to foster continuous improvement.
• Implementing feedback mechanisms to enhance efficiency and safety across building management practices.

Stakeholder Management

• Engaging with stakeholders on facilities management and H&S matters, addressing any concerns and ensuring expectations are met.
• Acting as a primary contact for H&S inquiries, coordinating responses to support seamless operations.
• Supporting the Resident Experience Manager in managing complex maintenance issues and collaborating with the Estates and Neighbourhood Manager to ensure consistent standards.

Service Charge Compliance & Financial Management

• Overseeing the budgeting and compliance related to service charges, ensuring transparency and accuracy in financial management.
• Managing the approval of invoices for any related expenditure.

Customer Service

• Placing residents and customers at the centre of every interaction, ensuring an exceptional, resident-focused service experience.
• Anticipating resident needs and actively resolving concerns with a proactive, solutions-driven approach.

Personal Specification 

We need someone who has passion and experience in delivering exceptional customer service. Here is what we are looking for in our dream candidate.

• • You will ideally have experience of managing large properties and external areas within regeneration areas.
  • You will have experience of driving quality and compliance across an organisation
  • You will know the industry, will have worked in facilities management within the residential sector, ideally with 5+ years’ experience in a similar position.
  • You will have the experience and the ability to operate at a management level
  • You will be a member of a recognised professional body, with supporting qualifications e.g. IWFM, MCIOB. MRICS, IOSH or equivalent

• • You can work with autonomy and demonstrate initiative
  • An inspiring leader that takes people with them
  • Bring and champion market best practice
  • Up for change and can adapt easily
  • Thrives in a fast-paced environment
  • Confident and proactive approach
  • The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and supply chain members
  • Able to manage and analyse data to drive performance and support decision making
  • An ethos of continuous improvement

As much as we want you to love working with us, we don’t expect you to do it for nothing, here is what’s in it for you.

• Competitive salary
• Discretionary annual bonus
• 26 days annual leave
• Company Pension Scheme
• Private Medical Insurance
• Life Assurance
• Voluntary benefits including gym membership discounts and cycle to work

Equal Opportunities

It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.

The policy applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment. The Company regularly reviews its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits.

The Company is committed to the implementation of this policy and to a programme of action to ensure that the policy is, and continues to be, fully effective. All staff are required to comply with the policy and to act in accordance with its objectives so as to remove any barriers to equal opportunity. Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action.

Please Note: Duties and responsibilities highlighted in this Job Description are indicative and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and extent of the post and the grade has been established on this basis.