Leasing Coordinator

The Company

Found is the exclusive in-house operator of market leading UK developer FEC… so you just know it’s gotta’ be good right?

And we are on a mission… to be the no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime. If you aren’t up for that, no problem, but now is the time to stop reading.

Still with us? Great. Let’s get into it.

We’re actually pretty special… totally unique to the market, we are the only operator across residential and commercial markets, encompassing block, property, asset, lettings, green space and estates management. We are into every inch of it.

We are obsessed with experience led living, and we view every touch point with our customers as an experience to maximise and as an opportunity to add value. From greeting our residential customers at the door at the end of every day, to supporting our commercial clients in their own growth, to onboarding and viewing - we sweat the small stuff, ensuring our buildings, homes, neighbourhoods and green spaces come to life.

Found isn't here to be another ‘me too’ operator. We are here to collaborate, innovate, pioneer, unite and progress. To drive the market forward and set new benchmarks in the UK property market. When they ‘zig’ we… say “That’s silly, what are you zigging for?”. We keep it real, by being good to do business with, and providing a great service. Simple really.

Why? Above all else, for experience.

The Role

First things first, the average need not apply. We are looking for someone who lives and breathes experience, embodies our brand values, and who believes 100% that customer service is of the highest importance. Anything less, and it just won’t cut it.

Reporting into the Head of Leasing, you will be a standout individual who has a true passion for delivering exceptional customer service. The perfect candidate will thrive under pressure, demonstrate a passion for leasing, relationship building, and will consistently strive to exceed targets. Experience in the property sector is essential.

Excited? You should be.

So what's the gig?

Building relationships: Building strong relationships with key clients is like creating a masterpiece bold, vibrant, and designed to stand the test of time. Let’s take it from just business-as-usual to something truly extraordinary.

Be Authentically You: People connect with people, not just brands or businesses. Show your personality - let them see the person behind the emails. Share your stories, your sense of humour, and your quirks. Authenticity is magnetic. Make our viewings the best in the business.

Professional Matchmaking: Think of us as real estate cupids! We’re all about pairing residents with their dream spaces, matching their needs to the perfect vacant properties. From sparking that first connection to sealing the deal, you will handle everything - leasing proposals, negotiations, references, and closing the lease - with style and finesse. It's not just property management; it’s matchmaking with a dash of flair!

Resident Interaction: Engage with residents, listening to their feedback and ideas to review service delivery.

Knowledge Kaleidoscope: Be the go-to guru with a twist! Armed with razor-sharp market insights, break down competitor moves, forecast supply and demand trends like trendsetting visionaries, and keep in the know with all the intel you need to stay ahead of the game - no crystal ball required!

Be a Role Model: Always embody and demonstrate our core values.

Boosting Investor Happiness: Ensure prompt and effective responses to investor questions, requests, and feedback.

Creating Memorable Experiences: Lead in delivering exceptional experiences that exceed resident and investor expectations.

Customer Relations: Keep investors satisfied with regular meetings, updates on their apartment performance, and addressing their concerns promptly.

Target Slayers: Smash those monthly leasing goals while curating the ultimate resident vibe for our communities. It’s not just about hitting numbers - it’s about creating the perfect mix of awesome residents who make our spaces buzz with life!

Clear Communication: Maintain a bright, clear, and calm communication style.

Building Bridges: Establish strong relationships with internal and external stakeholders through regular communication, ensuring compliance and providing essential performance data.

Rule Adherence: Ensure leasing operations comply with company policies, procedures, and regulations.

ESG Goals: Collaborate with internal teams to underpin and support clients' and our internal ESG goals, ensuring alignment to meet long-term sustainability targets.

Show you can flex: As a 360 offering, you will create a seamless resident and investor experience with support and communication for our onsite teams; such as resident move in's and out's and inventories. Establishing a new business is never straight forward, so we need a team player who is ready to roll up their sleeves and dive in!

Personal Specifications:

The successful candidate will have the relevant experience:

• Experience of delivering a world class customer experience for a range of customers and service models
• Experience of driving quality and compliance across an organisation, delivering the highest standards of customer service.
• Industry/competitor knowledge.
• You will have leasing experience within the Residential sector, having 1 year experience.

The successful candidate will possess the following traits:

• Able to work with autonomy and demonstrate initiative
• An inspiring team player
• Bring and champion market best practice
• Up for change and can adapt easily
• Thrives in a fast-paced environment
• Confident and proactive approach
• The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and internal teams
• An ethos of continuous improvement

As much as we want you to love working with us, we don’t expect you to do it for nothing, here is what’s in it for you.

• Competitive salary
• 25 days annual leave
• Pension Scheme
• Family friendly policies
• Gym membership discounts, cycle2work, health cash plans and more

Equal Opportunities

It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.

The policy applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment. The Company regularly reviews its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits.

The Company is committed to the implementation of this policy and to a programme of action to ensure that the policy is, and continues to be, fully effective. All staff are required to comply with the policy and to act in accordance with its objectives so as to remove any barriers to equal opportunity. Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action.

Please Note: Duties and responsibilities highlighted in this Job Description are indicative and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and extent of the post and the grade has been established on this basis.