Leasing Executive

The Company

Found is the exclusive in-house operator of market leading UK developer FEC… so you just know it’s gotta’ be good right?

And we are on a mission… to be the no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime. If you aren’t up for that, no problem, but now is the time to stop reading.

Still with us? Great. Let’s get into it. 

We’re actually pretty special… totally unique to the market, we are the only operator across residential and commercial markets, encompassing block, property, asset, lettings, green space and estates management. We are into every inch of it. 

We are obsessed with experience led living, and we view every touch point with our customers as an experience to maximise and as an opportunity to add value. From greeting our residential customers at the door at the end of every day, to supporting our commercial clients in their own growth, to onboarding and viewing - we sweat the small stuff, ensuring our buildings, homes, neighbourhoods and green spaces come to life.

Found isn't here to be another ‘me too’ operator. We are here to collaborate, innovate, pioneer, unite and progress. To drive the market forward and set new benchmarks in the UK property market. When they ‘zig’ we… say “That’s silly, what are you zigging for?”. We keep it real, by being good to do business with, and providing a great service. Simple really. 

Why? Above all else, for experience. 

The Role

First things first, the average need not apply. We are looking for someone who lives and breathes experience, embodies our brand values, and who believes 100% that customer service is of the highest importance. Anything less, and it just won’t cut it.

Reporting into the Head of Leasing, you will be a standout individual who has a true passion for delivering exceptional customer service. The perfect candidate will thrive under pressure, demonstrate a passion for leasing, relationship building, and will consistently strive to exceed targets. Experience in the property sector is essential.

Excited? You should be.

So what's the gig?

The remit of the Leasing Executive will include the following, but as a business we are about mucking in, pushing forward and making great things happen, although this list of responsibilities should give you a great idea of the opportunity.

Your bar is set high

• Build Relationships: We don’t just go through the motions. We are here to create strong and lasting relationships with all of key clients - from property owners to our residents, our success is determined by the strength of these bonds. So get tight with them. Learn about them, take an interest, turn business-as-usual into something truly extraordinary. But most of all? Communicate, keep people updated on the things that they care about.
• Be authentically you: People connect with people, not just brands or businesses. Show your personality, let them see the person behind the emails. Share your stories, your sense of humour, and your quirks. Authenticity is magnetic. Make our viewings an experience that people won’t forget, and more importantly, that they will tell people about.
• Be a professional matchmaker: Strong matches stand the test of time, and we are all about pairing residents with homes that perfectly suit their needs. From sparking that first connection to sealing the deal, you will handle everything; leasing proposals, negotiations, references, and closing the lease.
• Property management, but make it mega: Say goodbye to the same old property management routine, and shake things up. We aren’t about ‘inspect and go’, grab a coffee and have a chat with the residents, spend time onsite with the team and get to know our customers. Use the opportunity to build rapport, build trust. It’s a chance to swap stories, share a laugh, and make sure everything’s cruising along just fine, no stuffy formalities, just good vibes and genuine connections.
• Have a chat: The job isn’t done when someone signs a lease. It’s just getting started, so take the time to engage with residents whenever you can. Listen to their feedback, take it on board, share it with the team and push everyone to constantly review service delivery and continue to raise the bar.
• Know your stuff: Stay ahead of the market by having razor-sharp market insights, and being aware of the fluctuations. Make sure you always have one eye on the competition, and watch their moves - learn from them and avoid the same mistakes.

You’ve got talent

• Be an ambassador: Live and breathe our brand values and stay true to our unique proposition at all times. Never lose sight of or forget what we are here to do.
• Encourage and support: Be the ultimate MVP at all times. Push your team and the wider business to always exceed expectations, and use your front line knowledge to be raising the experience bar at all times.
• Don’t be a trailblazer: Lead in delivering exceptional experiences that exceed resident and investor expectations.
• Show you can flex: We are a 360 offering, so you will create a seamless resident and investor experience with support and communication for our onsite teams; such as resident move in's and out's and inventories.

Know your numbers

• Sell, and deliver the dream: Support the growth of the portfolio by onboarding investors, bringing them on the journey, educating them on the proposition, and signing them up to our first-class service. Delivering surprise and delight along the way that really gives them the wow factor.
• Target smasher: Smash those monthly leasing goals by delivering exceptional experiences at every turn. From the first enquiry to move-in, never take your foot off the gas.

Know what you’re saying

• Clear Communication: Don’t overcomplicate it, be a great communicator - both with the internal team and external clients. Better to tell someone something twice than assume they already know. There are no needs for long over complicated exchanges either - keep it simple, be clear and effective, and obviously keep it friendly.
• Build bonds: Establish strong relationships with internal and external stakeholders through regular communication, ensuring compliance and providing essential performance data.

Play by the rules

• Be a stickler: Ensure leasing operations comply with company policies, procedures, and housing regulations.
• Legal eagle: Provide necessary legal assistance to investors and residents, including lease restrictions and legal notices.
• Stay in the loop: Utilise your Propertymark membership to keep your knowledge fresh and relevant by attending webinars and conferences.
• Care: Collaborate with internal teams to underpin and support clients' and our internal ESG goals, ensuring alignment to meet long-term sustainability targets.

Personal Specification 

Our type of person will be an OG when it comes to delivering world class customer experience. Here is what we are looking for in our dream candidate.

• Experience of delivering a world class customer experience for a range of customers and service models
• Experience of driving quality and compliance across an organisation, delivering the highest standards of customer service.
• Industry/competitor knowledge.
• You will have leasing experience within the Residential sector, having 3+ years’ experience.
• You will be a Propertymark member with a minimum qualification of Level 3

Having the experience is important - but being the right fit is crucial, bring your personality, but hold the ego, these are the traits we want to see in you.

• Able to work with autonomy and demonstrate initiative
• An inspiring team player
• Bring and champion market best practice
• Up for change and can adapt easily
• Thrives in a fast-paced environment
• Confident and proactive approach
• The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and internal teams
• Able to provide and analyse data to drive performance
• An ethos of continuous improvement

As much as we want you to love working with us, we don’t expect you to do it for nothing, here is what’s in it for you.

• Competitive salary
• 25 days annual leave
• Pension Scheme
• Family friendly policies
• Gym membership discounts, cycle2work, health cash plans and more

Equal Opportunities

It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.

The policy applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment. The Company regularly reviews its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits.

The Company is committed to the implementation of this policy and to a programme of action to ensure that the policy is, and continues to be, fully effective. All staff are required to comply with the policy and to act in accordance with its objectives so as to remove any barriers to equal opportunity. Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action.

Please Note: Duties and responsibilities highlighted in this Job Description are indicative and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and extent of the post and the grade has been established on this basis.