Get first access to our latest events, collaborations and offers.
We promise not to spam you. No, really.
Pankhurst, Turing, and now you.
Let's hear how you're gonna' change the world.
It's time to get
a move on.
This is it, the big day is around the corner. Here is everything you need to know before, during and after the move. Excited? You should be.
Here we go,
Let's get you moving.
We’re on a bit of a mission. To be the no.1, experience led, brand-centric, 360 lifestyle operator in the UK. Not just for a time in life, but for lifetime. We’re here for a good time, and a long-time. Fancy it?
How are we going to deliver all this? Glad you asked.
A fully staffed, dedicated team of some of the best from across the industry, will bring Found to life and make us the market leader. Fact.
As the all-singing-all-dancing building, estate and neighbourhood management company for Victoria Riverside, we’ll take care of everything, from your front door, to your doorstep and beyond. Including, maintenance, staff, service charge, events, you name it, we do it. If you need any help on the day of move in, our team are onsite and on-hand to help.
The app that does it all. You'll love this.
Before you move in, you need to download the Found app. This app is to support all residents and customers, think of it as your one-stop-shop for all the information you could possibly need whilst living with us. You can pull up your service charge statements, keep in touch with our onsite teams for support, find out about our upcoming events and book private spaces, all through the app. Prior to move in, we’ll need you to have this downloaded so you can book a move in a slot. To download the app search ‘We are Found’ in the App Store or Google Play.
Whether you're leasing or owning, here is what you need to know now.
Renting out your home but don't yet have a managing agent?
We've got you covered. As well as operating the building, Found can also manage your home. We can help organise your furniture packs, find you a resident, organise your service charge bills, support your resident with any questions or queries they might have, no matter how big or small, whilst also keeping your home in top condition. Interested? Drop us a message and our team will be back in touch.
If you're renting out your home with another managing agent.
We need you, as the owner, to contact our internal team via the app, and give your authorisation for your agent to access to your home documents. Without this consent, we will not be able to grant your agent access to the building or into your home. If your agent has not booked a move in slot and turns up to the building, we may not be able to permit access immediately as we prioritise the appointments that have been booked in advance. Keeping the building secure is a priority to us, so we do not pre-programme fobs. Therefore your managing agent will need to speak to our onsite team, who will be happy to provide temporary access so they can support you with your move-in.
If you've bought your home and will be living with us.
We can't wait to welcome you. Simply download our app, fill out your profile and book your move-in slot. Easy. We are scheduling slots for each move-in to help make this process as smooth as possible for everyone, therefore please book a move-in slot before arriving at the property. If you have not booked an appointment in advance, we will do what we can on the day to accommodate you however its likely we won't be able to get you moved in immediately as we prioritise the pre-booked appointments. We would hate to have to turn you away, this is not the experience we are looking to provide for you. Once you are here, you will be met by our Resident Experience Team who will be able to offer you any support you may need. First things first, we will need to get your fob programmed so you can get around the building easily and the team can show you around to help orientate you.
FAQs for the big day.
How do I get to the building?
We know we are the new kids on the block, literally. So to help you find us easily, we’ve created a map of how you can get to us, which you can access by clicking here.
Can I park up to unload on the day?
There is no parking available outside of the building, however you will be able to park up for 30 minutes and unload your vehicle from the loading bay directly outside the building. After that you will need to move your car or van to allow other residents to unload. Our team can direct you to the most suitable parking option for you on the day.
What happens if I stay in the loading bay longer than 30 minutes?
Our aim is to get all residents moved into the building as quickly and as stress free as possible. Staying in the parking bay for longer than your allotted time will slow this process down, and mean other residents turning up at their booked move-in time are delayed. You also run the risk of receiving a parking ticket, which would really put a downer on moving day wouldn't it?
What happens if I turn up without a move-in slot booked?
We ask all residents to book a move-in slot to ensure we can manage the flow of people into the building, but also so that everyone has a great experience moving in. If you don't book a slot, or turn up earlier or later than your allocated time, then we may ask you to wait, or come back at a time where there is an available slot to move in.
Will your onsite team be there on the day I move in?
Of course. Our Resident Experience Team will be onsite across move in to help keep things moving swiftly on the day and make sure any questions or queries you have are answered.
Can I get furniture delivered to the building?
Yes you can, but please make sure all deliveries arrive once you have moved into the building. We will not be able to accept any deliveries for you prior to move in. If you are expecting a furniture delivery, all delivery vehicles must access via the car park, highlighted on the map. Delivery vehicles are not permitted to park in the loading bays. Furniture deliveries must meet with our Resident Experience Team prior to entry. Simply send a request via the customer portal with any special access requests.
If you are expecting large or bulky item deliveries, we ask that you or your managing agent are home to receive these, as we are unable to store large items. While we will do everything we can to help you on the day, we may have to refuse delivery if you are not home to accept your larger items. Smaller items will of course be stored securely in our parcel store. You can find all the info on our app.
If I turn up early, is there somewhere I can wait?
Your new home already has some great neighbours, so if you do arrive a little early, or just fancy exploring once you have moved in, our Found Spaces customers will be open, and ready to welcome you. Need a brew? Pop to our pals over at Foundation coffee, a 3-minute walk from Victoria Riverside. Need something stronger? Fairfield Social just around the corner will have you covered. How about a sweet treat to keep the energy high? Half Dozen Other have the best bakes in the neighbourhood.
If you need any support ahead of your move in, or have any other questions, please drop us a message via the app and we will be more than happy to help.
You're in. You've got the keys.
Here are the important bits.
Let us give you a lift
The main use of the lift is to get residents up and down the building, but it can also be used to get your luggage, furniture or other bulky items up to your apartment, just make sure it all fits and you don't overload the weight capacity.
Our Resident Experience Team will be on hand during the move-in, so while you unload your vehicle, they will make sure the lift can handle everything being thrown at it. Just one request, please don't put anything in the way of the doors that would stop them from closing, as this can damage the lift mechanism and you may be charged for any damage.
Getting rid of rubbish
Moving makes a lot of mess, and we ask all residents to make sure they dispose of any packaging materials. Rubbish, cardboard boxes or any other items mustn't be left in communal areas, as these could cause an obstruction of worse, a fire hazard. It also just doesn't look nice does it.
All refuse should be disposed of by using the bins provided in the bin store located on the ground floor, accessible via the lift lobby. This includes large items of refuse and packaging materials. Large cardboard boxes must be broken down to allow room for all residents to get their rubbish in.
Parking
Once you have unloaded your vehicle, you will need to move it out of the loading bay, but don't worry there are plenty of parking options nearby, with the closest being a short stay parking on Dantzic Street. Need a bit longer? There is a long stay car park available across the river. Our onsite team will be able to help you with directions on the day if you need them.
Vehicle routes around the building must be kept clear to allow access by service and or emergency vehicles; private vehicles must not be parked anywhere or in a manner which causes blockage or an obstruction.
Door entry system
You’re safe as house with us. When arriving at the building for the first time, please speak to a member of the Resident Experience Team at the front desk to support with access around the building. You will be required to complete a gym and bike waiver before allowing access to these areas.
Visitors can call your apartment from the door entry panel at the ground floor entrance. To leave the building, press the door release button. Just a heads up that Bromley Street has an entry system independent to the main building
Postal addresses
All apartments have the same address format depending on which tower your property is in, which is below. Individual postal details for Bromley Street can be found in the Home User Guide.
If you find that your address is missing from online searches, Royal Mail may not have activated your postcode. To activate your postcode, you need to contact Royal Mail directly on 08456 011110 or via their website.
Park View
Your apartment no.
190 Dantzic Street
Manchester
-
M4 4LF : Apartments 101 – 808
M4 4LG : Apartments 901 - 1608
M4 4LH : Apartments 1701 - 2507
-
Park View Podium
Dantzic Street
Townhouse Addresses: 176-184
M4 4HJ
Apartments 209-510
M4 4LF
Crown View
Your apartment no.
150 Dantzic Street
Manchester
-
M4 4HQ : Apartments 101 – 1108
M4 4HQ : Apartments 3001 - 3608
M4 4HN : Apartments 1201 - 2308
M4 4HP : Apartments 2401 - 2908
-
Crown View Podium
Dantzic Street
Townhouse Addresses: 162-170
M4 4HJ
Apartments 201-501
M4 4HW
After the move.
Make yourself at home.
By now, the boxes are in, the kettle is hopefully on, and you are taking in everything your new home has to offer... probably feeling pretty pleased with yourself. Once you've had that first cuppa' there are a few more things that you will need to get familiar with.
The building has been equipped with infrastructure for full fibre broadband from 4TH Utility and Openreach.
You will need to arrange for your chosen provider to activate the line provided to the apartment or to transfer an existing telephone number/internet account to your new address.
We are partnered with 4TH Utility as a preferred supplier for internet as they offer a range of packages, speeds and services dependent on your needs. They have pre-installed an internet router within your utility cupboard, which is easily accessible and can be setup by following the instructions on the back. To welcome you to your new home we'd like to offer you a free activation, plus one months usage on us, all you need to do is use code FOUND at the checkout.
To receive Freeview TV and radio services, plug into the aerial outlet sockets provided and tune in as needed (you will need to install a digital receiver for digital services). If you will be watching any BBC channels or using any of their services, you will need to ensure you have a TV licence.
While everything in your apartment is brand spanking new, if you do run into any issues, you will need to contact the manufacturers or your letting agent directly to discuss any warranty-related matters for built-in appliances. Items such as water cylinders and MVHR units are subject to you ensuring an annual/bi-annual service is carried out so that the manufacturer warranty remains valid for the appropriate period. Please remember to register the appliances to obtain the warranties.
The cycle storage is located on the ground floor and is accessed using your access fob. Before you get on your bike, just a heads up that the waiver form on the app will need to be signed before access can be granted.
Waste streams are available in the building, however all household refuse should be disposed of in the refuse room. General waste, dry mixed recycling and glass. Residents are responsible for sorting their own recycling in the bins provided. For bulky waste removal or recycling, you can refer to Manchester City Council’s website www.manchester.gov.uk
We get that you will want to make your apartment feel like a home, but before you get handy with your hammer, check your lease or run it past your landlord or letting agent to make sure the changes or alterations you want to make are in-line with your lease.
Any new fixings into walls need to be made with the right fixings, and you should consider getting a pro in for the heavy stuff. Also, bear in mind that things like electrical work are covered by Government legislation, so make sure you are playing by all the rules.
Got questions? We've got answers.
Up to completion
Get in touch with our in-house Completions Team on completions.manchester@fecil.uk
Post completion
Get in touch with our Customer Care Team on manchesterhelp@fecil.uk
After move-in
Get in touch with our dedicated Found team via the portal.