Housekeeper

The Company

Found is the exclusive in-house operator of market leading UK developer FEC… so you just know it’s gotta’ be good right?

And we are on a mission… to be the no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime. If you aren’t up for that, no problem, but now is the time to stop reading.

Still with us? Great. Let’s get into it.

We’re actually pretty special… totally unique to the market, we are the only operator across residential and commercial markets, encompassing block, property, asset, lettings, green space and estates management. We are into every inch of it.

We are obsessed with experience led living, and we view every touch point with our customers as an experience to maximise and as an opportunity to add value. From greeting our residential customers at the door at the end of every day, to supporting our commercial clients in their own growth, to onboarding and viewing - we sweat the small stuff, ensuring our buildings, homes, neighbourhoods and green spaces come to life.

Why? Above all else, for experience.

The Role

We are looking for someone who embodies our brand values, wants to get stuck in, and help make the magic happen.

The Housekeeper will be the hero behind keeping our communal areas fresh and gleaming, from polishing and dusting to vacuuming, and even prepping apartments for new move-ins. It's all about keeping things spotless and creating a welcoming space.

Excited? You should be.

So what's the gig?

• Clean all communal areas daily, including polishing, dusting, vacuuming, and adding sparkle to apartments for new move-ins.
• Keep lifts spotless and ensure panels are streak-free.
• Approach all resident requests with a friendly, helpful attitude, focusing on exceptional service.
• Empty, thoroughly clean, and replace outdoor ashtrays in their original spots.
• Provide guidance and assistance to residents with a positive, can-do attitude, ensuring the highest level of customer care.
• Report any health and safety issues immediately to your line manager.
• Complete the daily cleaning checklists on time.
• Keep cleaning supplies organized and stocked.
• Maintain a clean, smart, and professional appearance at all times.
• Provide utility readings to residents as needed.

Personal Specification

We need someone who has passion for cleaning and delivering exceptional customer service to our residents.

Having the experience is important - but being the right fit is crucial, bring your personality, these are the traits we want to see in you.

• Previous experience as a cleaning pro in hospitality, commercial or residential spaces? Perfect!
  
• Great communication skills and a laser-focus on detail.
  
• You can work independently on your own, but you’re cool with following instructions too.
  
• High standards in both cleaning and customer service are a must!
  
• Able to juggle tasks in a fast-paced environment? Time management skills are key.

As much as we want you to love working with us, we don’t expect you to do it for nothing, here is what’s in it for you.

• Competitive salary
• 25 days annual leave
• Pension Scheme
• Family friendly policies
• Gym membership discounts, cycle2work, health cash plans and more

Equal Opportunities

It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.

The policy applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment. The Company regularly reviews its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits.

The Company is committed to the implementation of this policy and to a programme of action to ensure that the policy is, and continues to be, fully effective. All staff are required to comply with the policy and to act in accordance with its objectives so as to remove any barriers to equal opportunity. Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action.

Please Note: Duties and responsibilities highlighted in this Job Description are indicative and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and extent of the post and the grade has been established on this basis.